About The Company:
The Zales outlet is an American jewelry retailer, incorporated in Delaware in 1993. The principal executive offices are located in Irving, Texas. Zales and Zales Outlet are among the most recognized names in fine jewelry. Zales Outlet carries a unique selection of quality jewelry, including famous-maker watches, certified diamond engagement rings, and on-trend fashion jewelry. You will also find a variety of designer collections that are exclusive to Zales Outlet, as well as close-out and discontinued styles at special value pricing.
In addition to quality selections of bridal sets, solitaires, anniversary bands, and the newest fashion trends in jewelry, Zales Outlet also features fine jewelry closeouts and name brand watches.
Jewelry Repair Services:
Zales Outlet offers a full line of jewelry repair services in-store such as ring sizing, prong retyping, stone replacement, buffing & polishing, chain repair, and most jewelry repair and maintenance services.
When you purchase in-store, Zales Outlet offers 90-days same as cash. In stores and online, Zales Outlet offer various extended payment plans when you use your Zales Credit Card®. Zales Outlet also accepts PayPal for online purchases.
Zales Outlet employs knowledgeable Jewelry Consultants, many of whom are certified diamond specialists.
Any diamond purchase of $200 or more is covered by their Lifetime Diamond Commitment. Certain inspection requirements and restrictions apply.
Jewelry Protection Plan/Watch Protection Plan
Zales Outlet offers a Lifetime Jewelry Protection Plan for sale in-stores.
Zales Outlet offers free shipping to store and your order will be delivered within 3 business days. UPS 2nd day air Shipping cost $6.95 and your order will be delivered within 2 business days. UPS next day air save shipping cost $21.95 and your order will be delivered by 3:00 PM. UPS Saturday delivery cost $32.95 and your order will be delivered on Saturday. For U.S. Post Office Boxes and Street Addresses USPS Priority Mail cost $7.95. For APO/FPO Addresses and U.S. Territories USPS Priority Mail cost $18.95. Rings ship in their standard size (7 for ladies and 10 for men) unless a specific size is selected. Please allow up to 2 additional business days for delivery of specified sizes (ex. 5, 8, 11, etc.). Inclement weather conditions may delay or postpone their deliveries. ZalesOutlet.com will not hold liability or refund the shipping charge based on an inclement weather delay.
UPS shipments require a customer signature upon delivery.
Returns, Refunds &Exchanges:
Returns and exchanges are permitted within 60 days from the purchase date for jewelry, and within 30 days from the purchase date for watches. Returns are acceptable when the jewelry must be in good condition with all original certificates and accessories. Watches must be unworn, unaltered and in original condition to be accepted for return or exchange. All packaging, instructions, and warranties, as applicable, must be included with the return or exchange of a watch. Returns or exchanges are NOT allowed on special order watches. Cash refunds are issued to the original purchaser with original sales receipt. Cash refunds over $200 are made by check issued from the corporate office within 21 days. Gift returns with a receipt can only be exchanged or converted to a gift card. All returns without a receipt can only be exchanged or converted to a gift card at the current price, minus any current promotional discount.