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About petsmart:
PetSmart was founded in 1986 and is based in Phoenix, Arizona.
Products:
Dog products:
PetSmart owns several brands that produce a variety of products including Grreat Choice (previously Award) which is a line of dog food as well as dog and cat hard goods. Authority is a premium dog and cat food line that PetSmart distributes and Simply Nourish is a super-premium dog and cat food line offering canned and dry food, limited ingredient, and grain-free formulas. Top Paw is a private label used for dog hard goods.
Cat products:
PetSmart owns several brands which produce products for felines including Authority cat food, which is considered a premium food. Additionally Grreat Choice, Simply Nourish, is comparable to top level brands such as Wellness and Blue Buffalo. Also available are lines of cat litter and litter-related products. Toy Shoppe and Whisker City which produces cat and dog toys and furniture.
Bird, fish, and small animal products:
PetSmart sells fish tanks, stands, and aquarium decorations and accessories under the Top Fin name. Bird and small pet products are created under the All Living Things label, and includes most items necessary for bird and small animal husbandry.
In January 2008, PetSmart temporarily suspended sales of birds in all U.S. stores as a precautionary measure after random testing found a small percentage of cockatiels that tested positive for psittacosis, a fairly common infection in birds that may produce cold-like symptoms. PetSmart resumed selling live birds again in April 2008 after comprehensive testing and treatment.
Horse products:
Formerly, certain PetSmart stores included a State Line Tack section. It provided a wide selection of saddles, halters, bridles, saddle pads, etc. State Line Tack also sold feed and other equipment for the care of horses.
In 2007, PetSmart put State Line Tack, including all catalog and internet business, up for sale and effectively removed all State Line Tack merchandise from stores. State Line Tack was eventually purchased by Horse.com, one of many websites owned by Pets United.
Shipping Methods & Costs:
Different shipping methods are available based on the products purchased and the delivery location. Each shipping method has its own restrictions and charges that will be applied to your order.
At Checkout, you will be prompted to choose a shipping method. Please note: Some products may only offer one option for shipping. Shipping costs are based on the products ordered and the shipping method selected. Total shipping charges are automatically calculated during Checkout prior to completing your order. If your order qualifies for free shipping, select Standard Shipping. Your discount will appear in the Order Summary.
Contiguous United States:
Standard Shipping – Most orders arrive within 2-3 days (Pharmacy items may take longer) and may be shipped to the 48 contiguous United States. Please note: special orders, military addresses and P.O. Boxes may exceed the standard shipping days.
Guaranteed 2-Day Shipping Most products may be shipped to the 48 contiguous United States via second-day service and arrive within 2 days. Orders must be placed before 12:00 p.m. (noon) ET or your order may not be processed until the following day.
Guaranteed Next-Day Shipping Most products may be shipped to the 48 contiguous United States via overnight service and arrive within 1 day. Orders must be placed before 12:00 p.m. (noon) ET or your order may not be processed until the following day.
Return Policy:
At PetSmart, your satisfaction is very important. return policies easy and convenient.
Returning Online Purchases:
If you’re not satisfied with your petsmart.com purchase, you can return the product for the purchase price (minus the shipping, handling, gift wrap and other charges). Product must be in its original packaging. Note: we do not accept returns or exchanges on prescription medication products.
By Mail:
Pack the item safely and securely for shipping and include the packing slip (retain a copy for your records). Affix the RETURN shipping label provided and send the package via a traceable and insurable method. Please note: exchanges are not available by mail. All shipping charges must be paid by the customer. COD deliveries will be returned to the customer.
Returns or Exchanges With a Receipt:
Receipts are valid for 60 days from date of purchase.
If a purchase is paid with cash, a refund will be issued in cash.
If a purchase is paid by check, a refund will be issued with a merchandise return card or cash following a 10-day waiting period from the date of sale for the appropriate amount.
Credit card purchases will be credited to the original card used or a merchandise return card will be issued for future use in store. Debit card purchases will be refunded as cash. If the original card is not available, or a payment method other than a credit card was used for your order (such as PayPal or Google Wallet), a merchandise return card will be issued.
If a purchase is paid with a gift card, a refund will be issued with a merchandise return card.
If exchanging a product, any positive balance will be refunded in the original form of tender.
Merchandise return cards cannot be redeemed for cash.
Returns or Exchanges Without a Receipt or With a Receipt Older Than 60 Days:
Bring the product and a valid ID to any store and a merchandise return card for the most recent sale amount will be issued. If making an exchange, any positive balance will be refunded in the original form of tender.
Return Exceptions:
You must have a valid receipt to return or exchange any of the following products that are valued at $10 or more:
Electronic merchandise, such as, collars, fencing and training items
Grooming tools
Filters or pumps
Non-prescription pet medication or vitamins
Returning Products Purchased Online With a Payment Method Other Than a Credit Card
To return an item in store that was purchased at petsmart.com using PayPal, Google Wallet, or any payment method other than a credit card, simply bring the product in its original packaging plus the original receipt or invoice to any PetSmart store. You’ll receive a merchandise return card for the appropriate amount. Merchandise return cards can be used for future in-store purchases and cannot be redeemed for cash.
Damaged or Defective Items:
If you receive a damaged or defective product, contact a Customer Care Representative within 30 days of delivery at (888) 839-9638. Please be prepared to supply the order number and product number from your original confirmation e-mail, as well as your e-mail address and phone number.
Petsmart.com will make every reasonable effort to assist you with your return and will cover all return shipping charges. If you do not contact Customer Care, you are responsible for the return shipping charges.
If there is extensive damage to the carton upon delivery, contact a Customer Care Representative immediately at (888) 839-9638. Please have your order number accessible.