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About company:
Welcome to the all-new OnlineShoes. It offer a wide variety of high quality footwear, apparel, and accessories. Simplify your shopping experience with free shipping and returns, along with hundreds of great deals on the styles you’ve been searching for.
Customer service team is available to help you find the perfect style, help with a return, and answer any questions you may have about OnlineShoes. While OnlineShoes offer easy returns, items purchased before April 3, 2017 were done so under the ownership of the previous operator and cannot be returned or exchanged to OnlineShoes under the new operator, as do not have any information about previous orders, purchase history, or any previous business that was done under the old operator. The all-new OnlineShoes is dedicated to delivering exceptional customer service and an effortless online shopping experience.
Shipping Methods & Charges:
Shipments within the Continental U.S.
Shipping methods:
Economy:
Free shipping cost and estimated delivery 4 to 8 business days(Mon-Sat delivery).
Standard:
$3.00 shipping cost Orders under $25 and estimated delivery 2 to 6 business days(Tue-Sat delivery).
Free shipping cost Orders over $25 and estimated delivery 2 to 6 business days(Tue-Sat delivery).
Express:
$5.00 shipping cost and estimated delivery 2 to 4 business days(Mon-Fri delivery).
Overnight:
$15.00 shipping cost and estimated delivery 1 to 3 business days(Mon-Fri delivery).
All orders within the Continental U.S. are shipped via FedEx. Shipping details and tracking information will be delivered by email once you place your order.
Shipping to U.S. Military Post Offices:
Standard Ground :
Only Method Available(USPS Delivery).Free shipping cost and estimated delivery 10–20 business days.
Free shipping offer valid at OnlineShoes.Com. Offer valid only on standard ground shipping  to the contiguous United States.
Returns:
Guarantee:
Thank you for your recent purchase. If you are not satisfied with your order, simply send your item back to us. Please follow the instructions below so OnlineShoes can process your return as quickly as possible.
Return By Mail:
Non-customized, non-final sale merchandise can be returned in its original unworn condition and received WITHIN 45 DAYS OF ORIGINAL PURCHASE (invoice date). Orders returned beyond this time period will not be accepted. OnlineShoes.com reserves the right to refuse worn or damaged merchandise.
Pack the merchandise in its original packaging or appropriate carton. Enclose the completed packing slip found on the back of the original invoice.
Complete the enclosed return form. Peel and stick both the pre-printed address label AND the provided pre-paid USPS shipping label; on the outside of the carton. Please keep your shipping receipt number for reference and tracking.
A credit for the value of the returned merchandise will appear on the original credit card used to purchase the item(s). Please allow 1-2 billing cycles for the credit to appear on your statement. For more information, please contact your credit card company.
If you do not have a pre-paid return shipping label, please contact Customer Service at 1-888-973-6620.
For Exchanges:
At this time, OnlineShoes.com does not offer exchanges. OnlineShoes suggest you return the unwanted item(s), following the return process above, and place a new order for the replacement merchandise through OnlineShoes.com. If you need assistance, please contact us by email at [email protected] or phone at (888) 973-6620. It will process your return immediately upon receipt and credit your account for the merchandise.
Damaged or Defective Product:
If you suspect your product is defective or damaged during shipment, please contact  Customer Service Team immediately by email at [email protected] or by phone at (888) 973-6620. OnlineShoes will work with you to expedite the replacement or refund of your item.