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About company:
OneTravel has strived to be an online travel agency with a low fare promise, offering discounted tickets for world-wide destinations since the beginning. With low fare options on rental cars, hotel rooms, airline tickets, vacation packages & national and international airfare, OneTravel has become a one stop shop for all Vacation planning needs.
Booking Process:
For your convenience, OneTravel use of the following terms in these Terms & Conditions shall have the meaning below:
“Service Element” – a singular product or service listed on the Site that can be booked independently of any other service. (e.g.: car, hotel, flight).
“Travel Supplier” – a vendor of one or more Service Elements. (e.g.: hotels, car suppliers, airlines). OneTravel does not act as principal but makes arrangements with third-party vendor Travel Suppliers for Service Elements, all as defined above.
“Booking” – a negotiation process with the Travel Supplier carried out by you while using this Site for the purpose of obtaining one or more Service Elements that may result in a contract with the Travel Supplier at the time receive full payment and accept your offer.
In order to complete a Booking the following steps are taken to ensure its validity:
When place Service Elements on Site, OneTravel are inviting you to make an offer for their purchase. You do not make this offer until you press “Book” on the payment page (entitled “Review Trip Details and Book”) of the Site.
Once you have done so you have made OneTravel an offer to purchase the relevant Service Element(s) from the relevant Travel Supplier(s). OneTravel are free to accept your offer on behalf of the relevant Travel Supplier or to reject it, at sole discretion.
The OneTravel email confirmation is NOT the contractual acceptance of the Booking, but merely an acknowledgement that  have received your offer. they will need to check the availability of the relevant Service Element(s).
If the relevant Service Element is available, your Booking will be processed. The contract pertaining to the relevant Booking is formed when payment in full has been received.
The contract between you and the relevant Travel Supplier will relate only to those Service Elements confirmed by email with ticket numbers in case of air or reservation numbers in case of hotels, cars or activities.
Cancel and ExchangeMost of airline tickets are 100% non-refundable. In certain cases where the airline may allow cancellations, a credit may be valid towards a future ticket purchase by the same traveler on the same airline. Usually the credit issued by the airline supplier has a specific expiration date, after which it cannot be used. OneTravel encourage you to discuss additional restrictions attached to your credit with a customer service agent. All such bookings where the cancellation may be permitted must be cancelled prior to the scheduled departure time of the first flight segment by calling customer service center. They do not guarantee any cancellation. When you are ready to make your new booking and wish to use your airline credit, you will be required to the pay fare difference (if any), applicable airline penalties and any applicable OneTravel post-ticketing fees. All such changes are governed by each airlines’ fare rules, policies and procedures, which are not under OneTravel control.
No additional representation is made for exchange fees except that an agent will assist you in locating your desired new flights and attempt to re-book the new flights based on availability and other factors.
Hotel Reservations:
Photos of the hotel and information provided regarding the service, amenities, products, etc. have been provided to us by the vendor. OneTravel accepts NO RESPONSIBILITY for any changes that the vendor has not updated.
Specific features such as bedding type or non-smoking rooms are simply a request and not guaranteed unless otherwise specified by the hotel. While most hotels will strive to honor your requests, neither OneTravel nor the hotel will guarantee that your request will be honored.
Some rates have special requirements such as Corporate, Government (including Military), AAA, or AARP membership. These rates will require you to present identification at the time of check-in to prove that you’re eligible for those special rates. Hotel properties are NOT obligated to honor these rates if you do not qualify or if you don’t have identification confirming your eligibility.
Prepaid Reservations are charged to your credit card at the time of booking. This charge includes Full Base Amount (room only) of the reservation. Resort fees, energy surcharges and cleaning fees, may be charged on a daily basis. They also will collect for incidentals such as meals, movies, games, wet bar, parking, and phone calls. Rates are only guaranteed at the time of booking.
The hotels may take 24 hours to return a confirmation number. The process starts when you book the hotel. OneTravel will send you an email stating that your reservation is confirmed. This is to let you know that  have received your request. If you do not receive any email communication from OneTravel, please email [email protected] include the confirmation number and a contact phone number. They suggest you to reconfirm your hotel reservation 24 hours prior to check in.
Car Bookings:
All car rentals include a non-refundable service fee up to $25 which will be charged at the time of booking. If you have purchased car rental insurance, this will also be billed at the time of booking. Changes and cancellations to car rentals are subject to additional fees.
To avoid unexpected charges or restrictions, please read “Important Rental Information” for detailed information regarding the policies of the car company and rental location for the vehicle selected.
You will be responsible for any car rental charges not pre-paid (taxes, fees, additional days or hours, and other charges) at the time of drop-off.
Read the complete policy rules and regulations for the car rental and car rental agency you have selected.
Some car rental companies require a minimum age of 30 years. Please familiarize yourself with the car rental agency’s policies prior to picking up the rental car.
A valid driver’s license and credit card (or other approved payment method) are required at the time of rental. Additional taxes and service fees may be imposed by the car rental agency at the time of pick-up and/or drop off. Please verify all fees and rental details with the car agency.
Car rental reservations cannot be transferred from one person to another.
Rates and terms are specific to your country of residence and the car hire provider reserves the right to deny service if your country of residence is misrepresented.
Vacation packages:
OneTravel reserves the right to modify the OneTravel Vacation Package Terms and Conditions at any time without notice. In the event that the OneTravel Vacation Package Terms and Conditions change, the modified terms will go into effect on the date when posted on this website. Please take note, that the amended terms and conditions, including but not limited to, change and cancellation policies as shown below shall take precedence over any previously published and conflicting applicable policies and terms and conditions to any individual travel product included in the Vacation Package.
All Vacation packages are non-refundable and non-transferrable.
Cancel and Refund:
Most of airline tickets, hotels, pre-paid car rentals, vacation packages and service fees are non-refundable after 24 hours of booking. Trip protection insurance is refundable within 10 days of purchase if travel has not commenced and you have called customer service center to cancel. All cancellations must be done over the phone only. It can accept refund requests only if the following conditions have been met:
you have applied for a cancellation and refund with us and if the fare rules provide for cancellation and refunds;
you are not a “no show” (most “no show” bookings are in-eligible for any waiver from suppliers for refund processing); and
OneTravel are able to secure waivers from suppliers to process this requested cancellation and refund.
OneTravel are unable to provide a specific time line for how long it may take for this requested refund to be processed. All refund requests are processed in a sequential format. Once you have provided customer service agent with your cancellation request, OneTravel will then send you an email notification that your request has been received. This notification does not automatically qualify you for a refund. This only provides you with an acknowledgement of your request and provides you with a tracking number. Upon receipt of your request OneTravel will work with the suppliers such as airlines, hotels, car-rental companies to generate a waiver based on airline and other supplier rules and notify you of the supplier decision. services fees associated with the original travel reservation or booking are not refundable. Please note that are dependent on the suppliers for receiving the requested refunds. Once the refund has been approved by the supplier it may take additional time for this to appear on your credit card statement. Generally, all suppliers will charge a penalty for refund. This entire process may take 60-90 days from receipt of your request to receiving credit on your statement. Apart from the airlines and other suppliers refund penalties, OneTravel will charge a post-ticketing services fee, as applicable. All refund fees are charged on per-passenger, per-ticket basis. These fees will only be assessed if a refund has been authorized by the supplier or a waiver has been received and when the airline/supplier rules permit such refunds. If such refund is not processed by the supplier, OneTravel will refund you post-ticketing service fees applicable to your agent assisted refund request , but not booking fees for the original travel reservation or booking.
As per Compassion Exception Policy (CEP), OneTravel offer Special Discounts for Military, Natural Disasters, Bereavement, and the Visually Impaired.
Cancellation Password – For you security, when requesting OneTravel to cancel a booking on your behalf, OneTravel agents will send you an email with a unique Cancellation Password to the e-mail you entered when the booking was created.
Please communicate the Cancellation Password to agents when asked, in order to complete your cancellation request. Depending on your booking, you may complete your cancellation via the link provided in the email OneTravel will send in response to your request.
If you cannot access your email and/or communicate your Cancellation Password, OneTravel may not be able to process your request for cancellation.
The Cancellation Password will expire within 3 hours of issuance. If your Cancellation Password expired before OneTravel were able to process your request please call us back to obtain a new Cancellation Password.