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About the Company:

Master & Dynamic is a New York City-based premium audio brand with a deep passion for building beautifully crafted, richly appointed, technically sophisticated sound tools for creative minds. Designed for decades of use, Master & Dynamic products utilize only the finest materials and are engineered to last, creating the perfect balance of aesthetics, strength, comfort and sound.

Shipping:

Master & Dynamic offer complimentary shipping via FedEx Ground. Orders placed Mon-Fri by 1pm EST are typically shipped the same day. If you would like your purchase shipped via second-day or overnight, please select this option during checkout. An additional fee will be added to your purchase total.

Please allow 5-7 days additional ship time for all orders containing monogrammed items. All monogrammed items are final sale and cannot be returned or exchanged.

Master & Dynamic currently ship to the United States, Canada, United Kingdom, and Europe. To change regions, simply click on the region icon near the Cart on the top right corner of the website and select from the list of shipping destinations.

warranty:

Master & Dynamic guarantee the products against defects in materials or workmanship for a period of two years from the date of original purchase on website or from an authorized Master & Dynamic retailer or reseller. If you believe your product is defective within the warranty period, please contact at support@masterdynamic.com. Please include your product’s serial number, proof of purchase, telephone number and full return shipping address in your message to Team. Once your warranty is verified, you will be issued a return authorization and instructions for a return shipment.

Returns:

All products purchased from website, except for wireless speaker, may be returned within 14 days of purchase for a full refund, no questions asked. For wireless speaker, it may be returned within 30 days of purchase for a full refund. To initiate such a return please contact at support@masterdynamic.com. Please include your product’s serial number and full return shipping address in your message to Team, and they will issue a returns authorization and send you a prepaid shipping label for return shipment in the original Master & Dynamic packaging. To return the speaker, Master & Dynamic will provide specific packing instructions as well as new packaging should the original packaging no longer be available. This returns policy is also valid for accessories products, with the restriction that ear pads and cables purchased as accessories can only be returned if they have not been used. Products purchased from one of  authorized resellers will follow the reseller’s returns policy. Master & Dynamic does not accept returns or exchanges of Master & Dynamic products purchased from other retailers. Furthermore, they do not accept returns or deliveries without a valid returns authorization from customer service desk at support@masterdynamic.com.

Gift Cards:

Gift cards are available in Accessories in the following amounts: $129, $159, $199, $329, $399, $458, and $549. Gift cards can be sent directly to the recipient or to you. To purchase multiple gift cards, kindly keep adding them to your cart. If any assistance is needed, email at support@masterdynamic.com.