About the company:
Jimmy Choo was founded in 1996 and is headquartered in London, the United Kingdom. Jimmy Choo is a 21st-century luxury accessories brand, with shoes at its heart, offering an empowered sense of glamour and a playfully daring spirit.
The company operates through Retail, Wholesale, and Other segments. It offers pumps, sandals, wedges, boots, flats, trainers, bags, such as shoulder bags, totes, cross body bags, evening bags, clutches, locket bags, mini bags, and accessories includes wallets & purses, small leather goods, sunglasses, belts, fragrances, scarves, hats for women. Further, the company offers made-to-order shoes and bags. The company offers its products through Jimmy Choo directly operated stores, franchise stores, and multi-brand department stores and specialty stores, as well as online
Two years later, the company expanded to the US, opening two stores in New York City and Beverly Hills. International expansion continued with Jimmy Choo securing locations in the premier luxury shopping destinations of the world’s most prestigious cities including Sloane Street and Bond Street in London, Avenue Montaigne in Paris, Via Condotti in Rome, Madison Avenue in New York, Rodeo Drive in Beverly Hills, and Ginza in Tokyo.
Shipping is done in 3 ways. The United States standard shipping takes 2-7 working days with complimentary shipping on all orders. United States Express Shipping takes 1-3 working days with $20 orders. Same Day Shipping is delivered on the same day with $25 orders.
Once your return is received, it will be thoroughly inspected in accordance with Returns Policy then, you will receive an e-mail confirmation of your return and refund. For all undamaged, correctly returned products the outbound shipping charge will not be refunded. International customs duties and taxes are not refunded for shipments outside of the United States. Please note that refunds may take up to 10 working days to appear in your account depending on your card issuer.
Exchanging an item for a more suitable size is free of charge, however, all exchanges are subject to stock availability and adherence to returns policy. To exchange your item, follow the below steps ensuring you request an exchange and specify which size you require. If you are located outside the US you will be required to pay additional taxes and duties on the replacement item. If you are pleased to offer free returns via UPS to all customers where the purchases meet the Returns Policy.
Instructions for Exchange:
Go to www.jimmychoo.com/orderchecker and enter the order number and e-mail address used to place the order in the ‘check your order status’ section. Select the item to return or exchange and enter the reason (selecting the exchange size where applicable). Please read the conditions of return and tick to accept. Carefully pack your returns including the preprinted returns note and branded packaging in a protective shipping box. Drop your return to any UPS drop off point.