About the Company:
JC. Penney Company, Inc. incorporated on January 22, 2002, is a holding company. The Company’s business consists of selling merchandise and services to consumers through its department stores and its Website at jcpenney.com, which utilizes applications for desktop, mobile and tablet devices. Its department stores and Website generally serve the same type of customers, its Website offers virtually the same mix of merchandise as its store assortment and other categories, and its department stores generally accept returns from sales made in stores and through its Website. It fulfills online customer purchases by direct shipment to the customer from its distribution facilities and stores or from its suppliers’ warehouses and by in store customer pick up. The Company sells family apparel and footwear, accessories, fine and fashion jewelry, beauty products through Sephora inside JCPenney, home furnishings and appliances. In addition, its department stores provide its customers with services, such as styling salon, optical, portrait photography and custom decorating.
As of January 28, 2017, the Company had operated 1,013 department stores throughout the continental United States, Alaska and Puerto Rico, of which 417 were owned, including 119 stores located on ground leases. As of January 28, 2017, its supply chain network operated 13 facilities with multiple types of distribution activities, including store merchandise distribution centers stores, regional warehouses regional, jcpenney.com fulfillment centers (direct to customers) and furniture distribution centers furniture. The Company’s operating subsidiary is J. C. Penney Corporation, Inc.
Shipping and Handling charges are based on the subtotal of your order and the shipping method selected. Special promotions and offers may reduce or eliminate shipping charges, however handling charges may still apply.
JCPenney will not deliver to known expeditors or freight forwarders. JCPenney is not responsible for and will have no liability for pick up or delivery by non-JCPenney delivery agents.
Get 3-5 business day delivery to your home, office, or dorm, anywhere within the 48 contiguous United States, or select express delivery to get your order faster!
with a receipt:
items purchased at JCPenney are eligible for exchange or refund of the purchase price on the original method of payment. Some rules apply.
with a gift receipt:
items purchased at JCPenney are eligible for exchange or refund at the gift receipt price in the form of a jcp gift card.
without a receipt:
Items purchased at JCPenney are eligible for exchange or refund at the item’s lowest selling price within the last 45 days issued in the form of a merchandise return voucher.
Valid photo identification is required for all non-receipted returns or exchanges. Information from the ID will be retained in a secured company-wide database to monitor the number of un-receipted returns. jcpenney accepts the following IDs for returns: U.S., Puerto Rican, Canadian and Mexican Driver’s License, U.S. State IDs, Puerto Rican IDs, Canadian Province IDs, U.S. Military IDs, U.S. Laser Visa, Passports, Matrícula Consular Card, Puerto Rican Voter Identification Card, and Mexican Voter Registration Card. JCPenney reserves the right to limit returns or exchanges with or without a valid receipt.