About the company:
Jaeger is a United Kingdom-based fashion brand and retailer of menswear and womenswear.
Formerly owned by the retail entrepreneur Harold Tillman, it was acquired by the private equity firm Better Capital in 2011. On 10 April 2017, it was announced that the company had entered administration. Edinburgh Woollen Mill bought the Jaeger brand, but not the company itself. Lawsuits from the company’s creditors are expected.
The company was founded in 1884 and is based in London, United Kingdom with retail stores in the United Kingdom. The Jaeger Company Limited operates as a subsidiary of Jaeger Holdings Ltd.
Standard Delivery United States Of America Cost Is £20.00. delivery Time Is Up To 5 Working Days. Orders May Be Subject To Customs & Excise Delays. Please Note Working Days Do Not Include Weekends Or Bank Holidays.
Jaeger offers an exchange or refunds on items returned within 30 days. If you wish to return any products purchased, please use the returns paperwork included with your order. You will be required to pay the postage and should choose a secure courier with tracking included. The products ordered by you will be at your risk until they have reached customer services, and in the unfortunate situation they are ‘lost in transit’, it is your responsibility to make a claim with the courier you have used. Jaeger will normally process a refund within 5 days of receiving an item. Once the goods have been received with the accompanying paperwork, customer services will review their condition before deciding (in accordance with our returns policy) whether to process the refund. Once the refund has been completed, you will receive an email to the address supplied to confirm the item has been returned and with the value refunded. Please be aware that credit/debit card refunds may take up to 7 working days for the funds to show as a credit in your account.
If unwanted goods are returned we will refund the price paid for the goods, but not any duties or taxes that were imposed when the order was dispatched to the recipient. We will refund via the original method of payment and you will receive an email confirming the amount. If we decide not to process any refund, you will be contacted by customer services.
Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you are entitled to cancel your order within 14 working days, starting on the day after goods have been received. If goods from the same order are received at different times, the cancellation period will run from the day after delivery of the last item. You will receive a refund of the purchase price and delivery charges paid for the products ordered. Please see our Returns Policy for further details.
Your right to cancel and return the products ordered does not apply to swimwear, lingerie without hygiene seals and pierced earrings without hygiene studs. These goods can only be returned if they are faulty. If we find that the product returned is not in a fully re-saleable condition and there has been unreasonable use leading to the diminished value of the product, we may reduce the amount of the refund up to the price paid.
If you wish to return items that have arrived separately, you may send them back in one box/bag, providing they are from the same order. Please just remember to include all the paperwork for each item in the box/bag.
Faulty Or Damaged Items:
Faulty or damaged items should be returned to Jaeger. On receipt of your returns and accompanying paperwork, we will check to ensure the goods have complied with our returns policy, and if they have, you will receive an e-mail to the address supplied with your order to confirm the item and the value of your refund. We will normally process a refund within 5 days of returning an item, however, it can take up to 7 working days for the funds from a credit or debit card to show in your account.