About the Company:
FOREVER 21 has accomplishments in the fashion industry. The growth of the company did not only limit in the quantity of the stores, but also in the quality of the products they produce. The company had a goal to become an $8 billion company and open 600 stores in the coming years. This is a family owned business which showed tremendous growth over the years producing fun and creative clothing designs and accessories that have always been up to date in terms of the fashion and style. Shoppers will never be disappointed with the offers of the company because FOREVER 21 keeps on innovating the styles they could offer to satisfy the desires of the customers. Aside for the style conscious and trend-savvy team that makes the company’s innovation even more possible, Forever 21 also has exciting store environments.
FOREVER 21 capitalizes on making sure that the customers find the items to be of great value. They offer discounts and deals on some of the items, and make the websites more accessible for easy browsing of the items. Aside from the discount sales, FOREVER 21 offers a free shipping offer if you purchase $50 and more.
FOREVER 21 has an official schedule for the shipping of packages and orders which is just from Monday-Friday. The company assures that most orders are shipped within 24 hours from the order date. In case that the orders were made on the weekend and select holidays, the shipping process will be make on the next business day. For instance that there becomes an inaccuracy and failure in the processing of the payment of orders, it will also delay the shipping processing up to 2 business days. Orders with out of stock item(s) may take an additional 5 business days to process and ship. Forever21 ships to all 50 United States, the U.S. territories, P.O. Boxes and APO/FPO addresses. U.S. territories include: American Samoa, Guam, Puerto Rico, and the U.S. Virgin Islands. U.S. delivery addresses in the 48 continental states include 1-2 BUSINESS DAYS handling time.
Returns and Exchanges Policy
This Returns and Exchanges Policy applies to all purchases made through the website Forever21.com, the FOREVER 21 mobile applications, and any other website or application that directs you to this Returns and Exchanges Policy (collectively, the “Site”). All Forever 21 purchases may only be returned to stores within the original country of purchase. Please contact your local store for any store-specific return policy information.
Online purchases made through the Site are valid for exchange, credit, or refund within 30 days from the ship date. Your return form and invoice provide a postmark date that specifies the last day you have to return your merchandise by mail or to one of our stores.
All returned or exchanged items must be unwashed, unworn, and undamaged, with all tags attached. Jewelry must be in its original packaging. All returned items must be accompanied by the return form and customs documents (if applicable).
Food items, sale merchandise, cosmetics, underwear, select lingerie and swimwear, earrings and body piercings, clearance items, and gift cards / e-gift cards are all final sale items and cannot be returned or exchanged, unless required by law.
Should you receive damaged, defective, or the wrong item, please return the merchandise to our Online Returns address above within 30 days from the ship date. The refund amount will include the amount paid by you after any discount or reward was applied to the returned item plus any original shipping charge paid by you and the return shipping costs only if a copy of the shipping receipt is attached to the return form. FOREVER 21 recommend using a carrier service that provides tracking.