About The Company: Etnies was established in 1986 by Pierre Andre Senizergues. Etnies offers branded shoes, apparels, accessories for kids, woman, and men. Etnies has continued its strong presence in the world of action sports. Its team of pro riders represents diversity, style, and technology. Etnies is the first skateboarder-owned and operated global action sports footwear and apparel company. Etnies footwear and apparel are built by skateboarders to withstand the toughest conditions of skateboarding. Shop the Skate Shoes, Clothing, and accessories at Etnies. Sign up with Etnies.com and get 10% off on your next purchase.
Shipping: Free ground shipping on U.S orders over $99. Orders are estimated to arrive within 5-7 business days.
Returns: Etnies offer a 30-day warranty and return policy. If you are not satisfied with your purchase, you can return it to the company warehouse within 30 days from point of purchase for a refund or store credit. The company accepts returns while your Items must include original tags or shoebox, be unwashed, unworn, and unused. Items must also be free of smoke smell, pet hair, or cleaning product. Etnies recommend that try your ordered footwear in a carpeted area. If the company team finds your product not suitable for a return they will ship it back to you immediately and no refund or store credit will be issued. Etnies accepts returns. They will give free return shipping for U.S. online purchases from the Etnies online store. All U.S. online orders come with a FedEx prepaid shipping label addressed to company warehouse. If this is missing please contact customer service through email or phone to obtain a shipping label. Etnies does not accept any exchanges.
To start a return contact customer service below and follow the steps below:
Customer Service Phone: 1-877-838-6437 (toll-free) or (949)900-2772 (Within California)
Customer Service Email: [email protected] Please make sure your package is sealed securely. If your return package is damaged in transit due to insecure packaging you will be responsible for it and it could affect your refund. Make sure to obtain a receipt from FedEx for your return package. Packages lost in transit are your responsibility. Please ensure you have the proper paperwork to make a claim.
If you wish to ship your return by your own method of shipping, please ship to the address below:
Attn: STI Ecommerce Returns
17300 Slover Ave
Fontana, CA 92337.
Once the company received your return order back into Etnies warehouse, your returned product will go through an inspection to make sure the product received by the company team is suitable to return back into inventory. If inspections decide that your product cannot be returned back into inventory, Etnies will ship your items back to you and no refund or store credit will be issued. You will be notified by email that your package was denied by inspections and is being sent back to you.
Once your items have cleared inspections, customer service will issue you a refund to your original form of payment. You may also ask to be issued store credit in the amount of the product. Please let customer service know how you would like to be refunded. If you do not let customer service know the method of refund, we will automatically refund you back to your form of payment.
This process will take 5-7 business days for the refund to show on your banking statement.
Original outbound shipping cost is not part of your refund (unless an error occurred caused by our shipping department). Only the cost of the item plus state tax (if applicable) will be refunded.
The company can only refund the card on file and can not issue a refund to an expired credit card. If your card is expired at the time of return the company issue refund through a PayPal account or issue you store credit.
Etnies.com offers a 30-day warranty policy from point of purchase on all footwear and apparel purchased in Etnies online store. Each warranty issue is case by case. If you feel you have received a defective product please contact customer service. Etnies will do the best to help you out.