Dear frances was founded with a youthful spirit and a clear objective to redefine classics for modern women and to offer premium quality shoes.
It was founded to bring luxury and stylish designs to modern women, without the wholesale markups.
Quality and Design:
Dear Frances want you to wear your shoes every day, season after season. Each pair is hand-made in Italy using old techniques that have been handling generations of highly skilled artisan shoemakers. Dear Frances are making our product with the finest quality Italian leathers and utilizing European textiles to produce modern classics,designs.
Dear Frances work with a multi-generational artisan factory in northern Italy, who share the same values as us: slow the fashion cycle, celebrate craftsmanship and invest in ethical production practices. We have worked with the same factory since our inception, we visit often and have developed a strong personal relationship, which enables us to work closely with them on a daily basis.Like them, we are passionate about sourcing sustainable materials, implementing ethical production process and investing in styles that endure, which in turn helps to minimise waste and curb over-production.
As part of our commitment to provide great service to our customers across the world we offer free shipping, exchanges and returns on all orders.
Dear Frances ship quickly, your order will be fulfilled and dispatched within one working day of receipt.
Standard shipping: 2-3 working days.
Express shipping: 1-2 working days.
Duties and Taxes:
Dear Frances deliver DDU (Delivery Duties Unpaid). Orders under US$800 are free from any import duties and will not attract any extra fees. Orders over US$800 are liable for all applicable import duties upon arrival into The United States, to be paid by the receiver. For packages that are turned down at delivery, you will be responsible for duties, taxes and shipping costs to and from the United Kingdom. Any extra fees incurred by Dear Frances will be deducted from the refund due.
Returning an item couldn’t be easier. Try your purchase on in the comfort of your own home and if you need to send them back, you may return items within 28 days. Please note, return labels must be requested within 14 days of receiving your order. We will collect from your home, work or an alternative address.
Standard shipping, exchanges and returns are always free.
Please make sure your items are returned new, unused and with all Dear Frances packaging included. Shoes must be tried on a soft carpeted surface to avoid any marks or damages to the soles or leather. Returns that do not meet our policy will not be accepted and will be sent back to you.
Please note we accept one exchange shipment per purchase. Subsequent exchanges will be subject to shipping charges of US$30 per item.
Gift cards are valid for a period of 12 months from date of purchase and are non-refundable. If you need to return an item purchased with a gift card, the return value will be issued as store credit.
Items marked ‘Final Sale’ cannot be returned.
Please contact our customer care team by emailing [email protected] if you have any further questions.
Offers: Dear Frances the Spirit Boot at ($550), in stark white. In winter season.