Deal Activated, no coupon code required!
Shop the spring sale furniture items like patio deck adjustable chaise lounge recliner chair, kids wooden beach table bench set with cushion and more items at Costway.
Expires: Expires March 31, 2019
Submitted: 4 years ago
Deal Activated, no coupon code required!
Shop the baby & Toddler Gift sale items like 6-In-1 Kids Baby Stroller Tricycle Detachable Learning Toy Bike, 8 Panels Metal Gate Baby Pet Fence Safe Playpen Barrier and more at Costway.
Expires: Expires April 16, 2019
Submitted: 3 years ago
About the company:
Costway was established in 2008, which offers over 8000 products with quality as well as the best price. This will give guarantee to the customers on offering the exact product with high quality and make the whole purchase process easy, safe and convenient, the company has set up their online retail shop, which is www.costway.com. Costway is growing to be one of the top retailers in North America and Europe. They always have a higher market sensitivity and devote themselves to the diversity of the products. Besides continuous searching for new items, as well as make a considerable investment in new products’ R&D.
It has also had the capability of assisting its customers to find whatever they want and they will commit themselves to provide premium quality products and convenient customer service.
Costway provides its consumers with plenty of choices from home and garden items to sport and hardware equipment, from vehicle and DIY projects to business and industry products. Find whatever you need for your daily life and activities from their online shop with impossibly low prices and high expectations.
1. Impossible Low Price
they are offering their customers the best product with a preferential price all over the world.
1. With the three large-scale purchase bases, they have good control of the supply chain to attain a favorable purchase price.
2. Applying a standard and strict QC procedure, their QC team is stationed in the factory to make sure that their high-quality products will be distributed to the global warehouse centers safe and sound.
3. With the support of IT talents and a steady information processing system, they can assure you of the high-speed and safe operating of the website and supply chain.
4. With a professional customer service team, their customers will enjoy Costway’s prominent services throughout the world.
5. Through placing orders, writing reviews, subscribing to their newsletters, etc., their consumers can get costway reward points, which can be converted into discounts to get an even lower price.
2. Fast Delivery & Real Stock
Make no mistakes with their advanced warehouse storage system, Costway stocks that they sell. Unlike other internet online stores, they fulfill their orders from their warehouse. This means faster delivery and the confidence of knowing “In stock” really means IN STOCK. Your packages will be picked up and delivered out by their carriers within 24 hours as soon as the company team receives an order from you.
3. Dedicated Customer Service
Costway.com is dedicated to servicing its consumers efficiently. Having an extraordinary understanding of the products, their customer service personnel will dedicate themselves to cope with customized issues professionally.
Write an email to (firstname.lastname@example.org) if you have any questions regarding detailed product information, delivery, and shipping, order tracking or returns. It will be greatly appreciated if you can give any advice, to help the company team & improve its service quality in the future.
Costway is dedicated to satisfying every user to ensure that everyone who visits or orders on Costway.com would have a fabulous purchase experience in every phase. Aftersale service is an indispensable part, which deserves their full attention. By settling every dispute peacefully in a proactive manner, they believe that it is a way to improve themselves to get closer to their users. Costway return policy is a promise to every user of their website or product.
All of their items have three months’ warranty. Items arrive damaged or defective can be returned within 90 days after the order is placed on their website. They can ensure that all of their items are brand new and in excellent condition before shipping. If you receive an item which does not conform to those standards, please contact via Emails sent to email@example.com
If you cannot find the answer to your questions about their Return Policies on this page, please feel free to visit their Contact for customer service assistance.
A: Non-quality related returns:
1. The company team was not responsible for any return shipping cost in case you are not completely satisfied with your purchase or you place a wrong order after you have received it. If you insist on returning the item, you can contact via Emails to state your return reason and request a return label. their customer care team will inform you of the shipping cost. When the item is delivered to the company team you can request a refund.
2. You can choose to return the item to their warehouse by yourself. Still shipping cost will be applied in this case. It’s better to contact the company team to negotiate on the shipping cost before you decide to return it by yourself. When you need the refund to be issued, you can send to the company team an email indicating the order details and return tracking number to expedite the refund process.
1. Order cancellation before shipment: You could contact the company team via Emails to have the order canceled timely. Indicating the order details, such as the order number, receiver’s name, and other key information, it will help the company team to locate your order immediately and cancel it promptly to avoid unnecessary troubles. You have 24 hours to decide whether to cancel it or not without any additional charge after the order is placed. Once you get cancellation confirmation from their customer care team, the full refund will be issued to you in two business days.
2. Order cancellation after shipment: Items will be sent out the second day after the order is placed. Cancellation after shipment will be liable to the recall cost charged by UPS, which is $15.9. If you are aware of the charge and still want to have the order canceled, you can contact and they would help you stop the delivery. After the item is being returned by UPS, you can request a refund from the company team. This policy is only applied to the UPS ground delivery service. Items delivered by UPS sure post, USPS or truck do not allow to be intercepted. If you want to cancel the latter ones, you have to reject the packages when the shipping companies are trying to make the delivery and shipping cost will be applied in this case.
B: Quality or other factors related returns:
If there is any quality issue with the item, please feel free to contact customer care, the company team will exert great effort to cope with the issue according to the status of the item with partial refund, a full refund, return for a replacement.
Send the wrong item:
1. You can choose to keep the wrong item with a discounted price offered by their customer care team. In the meanwhile, you can request the company team to send you the correct item that you have ordered. In this situation, you have to only pay for the wrong item at a favorable price.
2. You can request a return label to send back the wrong item for the correct replacement or a full refund. After you have delivered the item to UPS, you can contact the company team for the replacement or the full refund as long as the return tracking number shows any further status of the shipment.
Item damaged during the shipping:
Upon the receipt of the item, if you find the item is damaged, please reject the delivery of the item and take some pictures of the damaged item. After this, you can contact the company team via Emails to report the situation with pictures to have this solved.
Damages found after you have received the item, please contact the company team with pictures of the damaged item, that will either send you to return labels to return the damaged item for a replacement or a full refund or directly send you a new one or a full refund depending on the damage status of the item and you will.
After you have received the tracking number, still you haven’t got the item by the expected delivery date. You may look around, check it with your neighbors, and contact the shipping company. After this, the package still does not show itself up. Contacting the company team with your phone number, they would set up a lost package claim against the shipping company to have your matter taken care of. It will take a week or so to get the investigation result from the shipping company. Please wait patiently during the period, and the company team would take a relevant measure to have it settled.
How to request a return for a damaged or defective item
Contact the company team with the order detail and your return reason, their customer care team will offer you the best solution to have the issue solved. It will be highly appreciated if you can send the company team some pictures under damage circumstance. The company will be responsible for any shipping cost that occurred if the item has a quality problem. their customer care team will decide to have the damaged or defective item is returned or not according to the condition of the item. A prepaid return label will be issued to you in two business days when the item needs to be returned. After the item is delivered to the company team, you can request a full refund or a replacement.