About the company:
Coltorti boutique is Italian fashion branded online retailer with a selection of top designer brands for women and men. It is an online store offering luxury fashion items from the world’s leading designers. It is a one-stop online destination for the latest fashion.
Coltorti Boutique Brands: Bottega Veneta, Balmain, Burberry, common projects, Moncler, Nike, Off White, Kenzo, Prada, Saint Laurent, Thom Browne and more.
All Clothing: Topwear, Blazers, Shirts, Outerwear, Trousers, Knitwear, Jeans, Suits, Beachwear, Bomber, Tracksuits.
Accessories: Wallets, Small accessories, Hi-tech accessories, Belts, Scarves, Hats, Gloves, Jewellery, Socks, Occhiali.
Shoes: Pumps, Boots, Ankle Boots, Sandals, Flat, Sneakers, Moccasins, Lace-ups.
Bags: Bags, Backpacks, Tote bags, Clutches.
Returns & Refunds:
1. If the products have not been shipped to Customer, the return will be exercised by receiving the Owner the return communication as below
If you are entitled to withdraw from the contract, without stating a reason, within 14 days from when you or any appointed third-parties (i) receive the product or (ii) if several products on one order are delivered separately, from the date the last product was received. To exercise this right, you can send an explicit declaration to the Owner, Ikonic s.r.l. using the form that you can find the company account Area or email address, [email protected] stating your intention to exercise your right of withdrawal using the withdrawal form enclosed, follow the instructions provided in the withdrawal confirmation email you will receive from Ikonic s.r.l.
2. If the Products have been shipped to Customer, after the Owner receiving the return communication, the Owner will transmit the User via e-mail the return code. Within 14 days, the Customer shall give back the products to Owner, shipping or delivering them to L&TC Logistics & Traffic Centre Via Firenze, 41, Taverne di Corciano (PG), Italy, by clearly indicating the relative return code. The costs and risks of the transport related to the return of the Products will be charged on the Customer.
In order that the return right is correctly exercised, the Products shall be delivered or in every case shipped to the Owner, at the original state. The products will not be used, worn, washed or damaged. The id tag will be hung on the product with the seal. The Products will be given back in their original package and sent in unique shipping. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. The Owner will take delivery of the returned products, verifying that the same products have been getting back in the same conditions as above said.
If you exercise your right of withdrawal via the website in the right terms, the Owner will refund the Customer all payments that the latter made, excluding the costs of shipping. Besides, the Owner shall deduct the refund until when it will have the products or the Consumer will show to ship the goods, depending on what situation has happened before. In any case, the return costs of the products will be charged on the Customer, including shipping, duties and other taxes.
The refund above said will be processed, where it is possible, using the same payment method used by Customer when it comes to purchasing the Products or by bank transfer on behalf of Customer. The Customer will communicate to the Owner through e-mail to [email protected] the bank details to process the bank transfer and make it possible that the Owner is in the condition to get back the sum due. If the payment has been paid by credit card, the above-said refund will be operated in the terms indicated by re-credit the sum due on the credit card used by Customer.
If the payment has been processed by Paypal, the above-said refund will be operated in the terms indicated through the re-credit of the sum due on the bank account used by Customer for payment.