About the Company:
CASETiFY is a Hong Kong-based company electronic accessories company. It was founded in 2011 by Ronald Yeung, Wesley Ng. Which offers the most beautiful and protective phone cases and tech accessories.
Casetify allows anyone to print any image on mobile cases including Facebook photos, Instagram photos, and iPhone pictures. Casetify provides both consumers and professionals with an easy way to print any image on mobile empowering photographers, digital artists, and graphics designers to create unique tech cases.
Casetify offers free standard shipping on order value $35. Orders will be delivered within 6-12 business days by the national postal service of the destination country.
For expedited shipping, orders will be shipped using various delivery services, depending on the destination. Orders will be delivered within 3-5 business days from the date of shipment. Thus the shipping fee may vary by destination and the size of your order.
Returns & Refunds:
If you notice any fault with your received item. You should take a picture of the defect and contact the company team via email anytime at [email protected]
If you want to return your item at any reason kindly email within the 10 days from receiving your order. Returns on customized items for reasons other than CASETiFY error will be subject to a 50% processing fee on the refund amount (after adjustment of discount/shipping if required). The shipping fee is non-refundable. Returns without prior communication with the company team will not be accepted. Returns made will be refunded in your original form of payment. However your payment was made by using a credit/debit card or bank account, there might be a lead time required by PayPal (Company credit card settlement service provider) to set up the credit transaction with your bank.
Please note that customers are responsible for all the fees involved in returning items. Return packages remain the responsibility of the customer until it is received by the company team.