About the Company:
BLUE & CREAM first retail Start in Spring 2004, BLUE & CREAM has built a devoted customer base and garnered massive media attention for its unique product mix, shopping experience, and celebrity clientele. In addition to the primary business of operating retail stores, the B&C Company has expanded into private label design of exclusive B&C T-Shirts, Dress Shirts, and Denim.
Orders placed Monday-Friday before 2 PM EST will begin processing that day. All orders placed after 2 PM EST will begin processing the next business day. Orders placed on Friday after 2 PM EST will begin processing on the following Monday. Blue&Cream will contact you with a follow-up email if the merchandise you have selected is not currently in stock. They use FedEx for delivery, and therefore are unable to deliver to APO/FPO addresses, as well as P.O. Boxes. They do not offer Saturday delivery.
Returns & Exchanges:
Blue&Cream will only accept returns with a proper Return Authorization number. This number should be printed on the outside of the package.
Only full priced items are eligible for a refund. A return authorization must be requested within 5 days of receipt of your shipment. A full refund will be extended once a Return has been Authorized and the Return Authorization process is followed. Returned customer must be accompanied by your original receipt, and the product must be in its original condition. The customer returned without the original security tag, or a damaged security tag, may not qualify for a refund or exchange. Once returned customer is processed, refunds will be issued in the original form of payment. Please note credit card refunds may take up to 10 business days to appear on your bank statement, depending on the participating banks processing time. This can vary greatly between card issuers, and unfortunately, they are unable to influence this process. However, www.blueandcream.com will email you receipt confirming your refund once the customer has been received and processed. To request receipt, please email firstname.lastname@example.org with your original order.
Please note: Returns may need a small processing fee.
All Sale items are final sale. Swimwear, underwear, accessories, bodysuits, and discounted/sale merchandise are considered a final sale and no return authorization will be granted. Merchandise must not be worn, altered or washed. Footwear must include the original shoebox in its original condition, without postal labels and may only be returned for a size exchange. International sales are final sale and not eligible for return/exchange for any reason. Items returned without a return authorization will not be accepted. The additional shipping cost incurred will be automatically charged to your account. Shipping and handling charges are not refundable.
Exchanges: There is a $10 shipping charge to exchange items for a different size. All exchanges are based on stock availability. Simply request an RA number by contacting Blue&Cream customer service.